Payments.

Last updated: 23 August 2026

1. Payment methods

Zapsam intends to support payment via UPI, credit cards, debit cards, and net banking, in addition to cash where enabled for a given ride. Available payment methods may vary based on the ride, location, account, and payment availability at the time of booking — not every method listed here is necessarily live for every rider at every time.

2. Our payment gateway partner

Zapsam may use Razorpay and other authorized payment service providers to facilitate eligible digital payments. These are PCI-DSS compliant payment gateways that handle transactions securely on Zapsam's behalf. Zapsam does not store full card numbers, UPI PINs, or net-banking login credentials on its own servers.

3. When you are charged

For online payment methods, the fare is typically charged at the end of a completed trip, based on the actual distance and time travelled. Where a cash option is used, payment is made directly to the partner at the end of the trip.

4. Receipts

A digital receipt for each completed trip is made available within the Zapsam rider app, showing the fare breakdown, payment method used, and trip details. Riders can also request a copy of a specific trip receipt by writing to admin@zapsam.com.

5. Failed or pending payments

If an online payment fails or remains pending after a completed trip, the rider may be asked to complete payment through an alternate method before booking a subsequent ride. If an amount was debited from your account but not reflected in the app, contact admin@zapsam.com with your transaction reference so we can investigate with our payment gateway partner.

6. Payment security

All online payments are encrypted in transit and processed in compliance with applicable RBI and PCI-DSS security standards by our payment gateway partner. Zapsam never asks riders or partners to share OTPs, UPI PINs, or full card details over call, SMS, or chat — treat any such request as fraudulent and report it to admin@zapsam.com.

7. Partner payouts

Partner earnings and settlements are processed in accordance with the applicable Partner terms and Zapsam's settlement procedures.

8. Refunds

For information on cancellations and refunds, see our Cancellation & Refund Policy.

9. Questions about a payment

For any payment-related query, contact us at admin@zapsam.com with your trip or transaction details.